Whorled View

August 29, 2007

Gateway Computer Doesn’t Honor Their Warranties

Filed under: Communications,computers,Corruption,Miscellaneous,Sociology,Technology — lullabyman @ 11:15 pm

What would you do if you reported a defect on your laptop before the warranty was expired, and they said, “We’ll replace it as soon as we get one in inventory”, then they never sent it. When you called to ask where it was, they say “Too late. It’s not in warranty anymore.”

Because that’s what happened to me. Check it out… this is the log from our chat … and pay close attention to how they tried to pin the blame on me (start at the bolded portion):

Adam_GWER1387 joined the incident.
Adam_GWER1387 says:
Thank you for contacting technical support. My name and badge number are Adam_GWER1387. Please hold while I review your issue.
david austin says:
Okay
[skip all the introduction here]Adam_GWER1387 says:
I understand that your stylus has never worked in your computer, is that correct?
david austin says:
correct.

Adam_GWER1387 says:
Please wait while I research on your issue?
david austin says:
Yes, I would expect some information from my previous requests to resolve this issue (where I was told a replacement would be arriving).
Adam_GWER1387 says:
Actually, there is no replacement request in your database, David. If you want I can request for a replacement for your stylus now. Would that be okay with you?
david austin says:
Yes, that would be great. My last request happened over the phone. I guess I’ll know better now. He said there were none in inventory, but one would be sent as soon as the inventory was replenished.
Adam_GWER1387 says:
I will first check if the stylus is in the inventory.
david austin says:
thanks
Adam_GWER1387 says:
Please wait while I check the stylus
david austin says:
okay
Adam_GWER1387 says:
Thanks for waiting.
david austin says:
sure
Adam_GWER1387 says:
You said that you purchased the computer in March of 2007, is that correct?
david austin says:
yes, that’s correct. And the pen wasn’t working form the start.
Adam_GWER1387 says:
When did you call Gateway about this issue?
david austin says:
It would have been sometime in may
Adam_GWER1387 says:
IT shows here that your first call was on June 8 of 2007.
david austin says:
That’s it. I was in a tradeshow lat may and anothe early june. it was in that time period.
Adam_GWER1387 says:
Just to let you know that you only have a 90 days warranty of your computer. Since you called on the first week of June, your warranty had already expired. That is why the agent cannot replace your stylus pen. If you call a little bit earlier like around April, we had the change to replace it.
david austin says:
I don’t think that’s 90 dys. Let’s do the math. All month April, all May, that’s only 62 days max. Add 10 days for March that’s 72, add 8 for June,
that’s 80 days. Still under warranty.
david austin says:
So if I was still under warranty why wasn’t it sent?
Adam_GWER1387 says:
I really dont know why they did not issue the replacement of your stylus pen.
Adam_GWER1387 says:
Because today, i really cannot make a request for your replacement because you are already out of warranty. If you want you can try to call to the person you contacted to in order that they can escalate your issue.
david austin says:
Does it show what my call was about? Isn’t that proof enough. This guy does as many calls as you do, he’s not going to remember it.. Would You? I wouldn’t. I took it on good faith that you guys would keep your word. Is this how you run things there?
Adam_GWER1387 says:
If I have the power to make your computer back in warranty, I would do it. But I really cannot make a request here in your database for the replacementof your stylus. Why only now that you have contacted here when it was way over a month when the tech told you to call again if there is no replacement. Usually a replacement would only last for 5-7 business days.
david austin says:
What are you saying? It’s my fault that your tech did not keep his word? Within 7 days I would have been out of warranty anyway and we would be where we are now. Besides, it wasn’t in inventory, I would have had to wait much longer. Your man screwed up and you’re trying to stick me with a $50 replacement bill, when I reported it while under warranty.
david austin says:
What’s right abut that?
Adam_GWER1387 says:
Why did you contact us earlier? Adding the 7 business would only be June 15 which is 2 days before your warranty expired. Why did you have to make it to this month to contact us. I really cannot make a request forthe replacement of the stylus pen, David. It says here that you are already out of 90 days warranty.
david austin says:
Re-contacting you within the warranty period is not my job. Warranties for reported items do not go null and void when it isn’t shipped. Any judge will substantiate that in court. The issue is NOT when I RE-contacted you. Never will be, and any attorney will back that up. I reported it WHILE under warranty, if you do not honor that you are violating the terms of that warranty. Would you like to disagree because I’m recording this.

david austin says:
Incidentally, it was NOT in inventory, it would have not taken 7 days (which I said earlier). According to the person I talked with it would take some time to get back into inventory.
david austin says:
Hello?
david austin says:
I’m starting to think that the guy I talked to was trying to pull a fast one on me so you could try to violate the warranty contract as you are currently attempting to do. I wonder if it was really not in inventory.
[ … this went on for 1 hour and 52 minutes- during which time I talked with “Joseph”, Adam’s supervisor, who also tried to insinuate that I didn’t deserve the pen replacement due to the fact that I didn’t call a second time to follow up on the shipment before the warranty expired]
He then said:please contact our Retail Service Dispatch team for further assistance regarding your replacement part. Unfortunately, we can longer issue a replacement since you are already out-of-warranty regardless when you reported this matter. The toll free number is (1-877-285-6043).

I was “out of warranty” when I reported this matter!? What planet is this guy living on? I reported the matter (broken pen) WHILE it was under warranty. If they choose to not ship it within the warranty period they think they have effectively made the warranty null and void?! Apparently so.

Don’t think this is about a lousy $50. It’s about justice, and about Gateway doing what’s honest and true by honoring their warranties. I’m sure I’m not the first to suffer this injustice. Buyer Beware!!!! I’ll follow up with the “retail Service Dispatch” team (whatever, sounds like code for the “waste-your-time-until-we-think-you’ll-give-up team”), and let you know how it turns out.

August 10, 2007

Arbortion and the Flip-Flop Flap

Filed under: Politics — lullabyman @ 9:40 pm

Let me come right out in case there’s any question: I’m against abortion. I’m also in favor of legislation to prevent it. That said, I don’t let my views on any legislatively hopeless issue influence my vote, and abortion is just about the most hopeless issue possible when it comes to legislation. The abortion status-quo isn’t changing within the next decade or two. Hopefully in my lifetime it will, but it will take a Biblical event to make it happen. Those are the sad facts. Face them, America!

What’s even more sad is that for 30+ years more elections have been decided based on a politician’s abortion stance than any other issue. When I campaigned for my Brother-in-law 20 years ago the #1 question I got was: “what’s his view on abortion? ” as if a State Senate seat is going to make a dent in the most stubborn national issue ever. During those 30+ years NEVER has Roe vs. Wade come close to being overturned. NEVER. 2001 through 2006 was our best hope for overturning it, given a conservative house, conservative senate, and conservative executive branches – and an anti-abortion bill never came close to passing. Let me repeat: Conservative House, Conservative Senate, Conservative Executive, and an anti-abortion bill never came close to passing. Now, given the current liberal Senate and House conditions, the chances of an overturn now is nil, zippo, zilch, nada.

Conservative House, Conservative Senate, Conservative Executive, and an anti-abortion bill never came close to passing. It was the perfect opportunity and it never came close.

Now don’t get me wrong, it might be a vitally important issue but at this point it is more legislatively hopeless then ever. So am I, a pro-lifer, giving up? No, but I’m not being stupid either. I’m not going to shoot myself in the foot and vote for someone because they are or aren’t pro-life, because if they get elected then so what? The most ardent pro-lifers do little about it once they’re elected, because they can’t. It’s insurmountable. The best in the world have tried, with overwhelming scientific and medical-data support, and they all have failed miserably.

It’s a hot button that politicians push to get elected; nothing more. At least the smart ones do. I’m satisfied with anyone’s rationalization for their stated position too. Since it’s a legislatively hopeless issue I welcome them to define whatever abortion stance they want and rationalize it as much as they want. I can’t do anything about legislatively hopeless issues, and neither can you . Besides, there are so many important things that hang in the balance and deserve your much needed attention.

So it’s beyond me why anyone would consider this to be a vote-determining-issue when the status quo doesn’t have a chance of changing in the next decade. And flip-flopping on a legislatively hopeless cause is a non-issue.

So am I, a pro-lifer, giving up? No, but I’m not being stupid either. I’m not throwing away my vote for a candidate based on a legislatively hopeless cause. We should be voting with regard to issues that hang in the balance. To do otherwise is throwing away a vote. Besides, grass roots efforts will influence abortion opinions far more than a politician ever could.

Of course Mitt Romney opponents would have you think differently. They are the abortion spin doctors. They pretend that flip-flopping on abortion is as important or more important than flip-flopping on causes that hang in the balance. Things like foreign policy. Things like where your tax dollars will go. Things like the war on terror. Things like cleaner energy legislation. Those are the things that the abortion spin doctors would have you ignore, but rather focus on a legislatively hopeless issue.

President Reagan faced the same opposition – the loudest criticism ever leveled against Ronald Reagan was that he changed from pro-choice to pro-life, like Mitt Romney did. It’s as if Reagan’s opponents couldn’t come up with anything else other than to peg Ronald Reagan as a flip flopper on a legislatively hopeless issue. It’s these spin doctors that you need to watch out for, because they don’t know the difference between a legislatively hopeless issue and an issue over which a decision hangs in the balance. You’d think they know better because these guys are, after all, Legislators who should know about legislation. If you want to get something done in government then support someone who knows when a piece of legislation is hopeless or not. If they’re focusing on legislatively hopeless causes now, then just wait until they get into office. Nothing will get done. Just like what is happening right now. Nothing.

August 4, 2007

Congress’s Creative Corruption

Filed under: Corruption,partisan politics,Politics — lullabyman @ 7:21 pm

Yesterday’s congressional mayhem was telling of the corruption rife in D.C. It looks unintentional at the onset, but the way it’s upheld and reinforced tells an uglier story. Although strong handed tactics were rumored when the republicans were in power, what the democrats did yesterday in broad daylight while in session went straight for the jugular of corruption. The corrupt result stands too, although the democrats have “apologized” they refuse to rectify the wrongdoing. At best the travesty will be brought before the house ethics committee where it will quietly die in what Boehner (Former Speaker) calls a “black hole”.

The corrupt result stands too, although they democrats have “apologized” they refuse to rectify the wrongdoing.

The content of the bill itself is nowhere near as important as the voting corruption that surrounded it – even congressmen all admitted that that the bill was relatively benign (which is why the democrats will get away with this) – in fact the bill itself is hardly worth mentioning here. What is worth mentioning is exactly what happened… and in plain English (most descriptions I’ve read about it seemed geared more toward political pundits).

Imagine that you had the power to decide the outcome of a vote while votes where changing left and right, by closing the voting process just before the result would be out of favor … then demand a re-vote if anyone complains. Only a corrupt gavel-wielding administrator would do that, right?

Imagine that you had the power to decide the outcome of a vote while votes where changing left and right, by closing the voting process just before the result would be out of favor (even though in in this case it really wasn’t in the closer’s favor). Only a corrupt gavel-wielding administrator would do that, right? Well, that’s exactly what happened. Then some more corruption followed, and then some more. All within the space of about an hour.

The republican sponsored bill on first vote was tied 214-214 (which is a failed bill – it must have a majority to pass, ie. 215-213). Congressmen are allowed to change their vote afterwards until all deliberations are complete. Two democrats changed then their votes to “no”, probably to insure that it wouldn’t pass. Three republicans then changed their votes to “yes” so it would pass. Note that these three republicans are all Cuban Americans and almost always vote identically – if one or two change their votes often the rest will follow suit.

… but as the last republican vote was called out the Speaker Pro Tempore (the temporary Speaker of the House) banged his gavel at the same time, and claimed that in doing so he invalidated the last republican vote.

All 5 changes were called out by the house recording clerk – so everyone would know it would pass at that point, but as the last republican vote was called out the Speaker Pro Tempore (the temporary Speaker of the House) banged his gavel at the same time, and claimed that in doing so he invalidated the last republican vote.

What’s more is that BEFORE the gavel actually hit the block the electronic scoreboard showed all 5 new changes (the bill passed) with the word “FINAL”. Surely this, combined with the clerks announcement, would establish it’s passage, yes? Not according to democrats, and in fact the gavel-slamming speaker (pro-tempore) later said on television “I called it 214-214”, as if he had the power to discount a vote that was both announced and on the scoreboard prior to the gavel drop. Now if that isn’t willfull corruption of the system I don’t know what is.

… the democrats were still unwilling to concede defeat and tried to vacate the vote (pronounce it null and void). Okay, so if you don’t like the outcome you just invalidate it?

But the ensuing corruption then continued even deeper. After it was obvious that it passed before the gavel had dropped, a bunch of democrat congressmen changed their votes to “no” in order to overturn the decision. Hey! If the “Speaker” said it was over after discounting republican changes already established, why should even later democrat changes be considered?

Now this is where it gets really ugly (as if it wasn’t ugly enough). After the republicans chanted “Shame! Shame!” (among other things) the democrats were still unwilling to concede defeat and tried to vacate the vote (pronounce it null and void). Okay, so if you don’t like the outcome you just invalidate it? Republicans were understandably incensed, but since the democrats are in power the democrats can reconsider any vote they want (call it to another vote), which is exactly what they did. Now it was about politics. Nobody even cared what the bill was originally about. It was about the democrats vs. the republicans. Over half of the republicans protested and left the room while it was re-voted upon and failed (duh! Everyone knows the majority wins a popularity contest and democrats are in the majority). At this point all the democrats that voted for the bill voted against it so their party could win the battle.  Corruption with a capital C.

Now it was about politics. Nobody even cared what the bill was originally about. [the re-vote] was about the democrats vs. the republicans. Everyone knows the majority wins a popularity contest.

Former Republican Speaker Hastert then grabbed the arm of existing Democrat Speaker Hoyer, poking him in the chest saying ““This doesn’t reflect well on the House”. When the argument ended, Hastert released Hoyer’s arm with a shove and pushed past him. Frankly I think Hasert was all too kind in his words, but Hasert is a classy guy and believes in respecting authority even if it is invested poorly.

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